Customer Service

Frequently Asked Questions

– General Inquiries –

Are Earthly Body products natural?

All Earthly Body products are made from natural ingredients. We don’t use mineral oil, dyes, sulfates, propylene glycol, phthalates or parabens.

Are Earthly Body products vegan and/or cruelty-free?

All of our Hemp Seed products are 100% vegan and cruelty-free. We are on PETA’s “No Test List” and Leaping Bunny certified.

Are Earthly Body products gluten free?

Some of our products are gluten-free, but not all.

The following products ARE gluten free:

Hemp Seed Body Care

1. 3-in-1 Massage Candle (all fragrances)
2. Moisturizing Oil Spray (all fragrances)
3. Body Mist (all fragrances)
4. Lip Balm (all fragrances)
5. Hand & Body Lotion (all fragrances)
6. Massage & Body Oil (all fragrances)
7. Massage Lotion (all fragrances)
8. Skin Butter (all fragrances)
9. Hemp Seed Leave-In Conditioner & Detangler
10. Edible Massage Candle (all flavors)
11. Edible Massage Oil (all flavors)
12. Waterslide
13. Love Button

Miracle Oil

1. Miracle Oil
2. Miracle Oil On-the-Go Spray
3. Miracle Oil Tea Tree Skin Creme

The following products ARE NOT gluten-free:

Hemp Seed Body Care

1. Bath & Shower Gel (all fragrances)
2. Shave Cream
3. Hemp Seed Shampoo
4. Hemp Seed Conditioner

Miracle Oil

1. Miracle Oil Tea Tree Shampoo
2. Miracle Oil Tea Tree Conditioner
3. Miracle Oil Tea Tree Shave Cream

Are your fragrances naturally sourced?

Yes, our fragrances are derived from natural resources, however they are modified to make sure they are skin safe.

Do you make your products in-house?

Yes, we manufacture all of our own products at our factory in Los Angeles, California. 

Will your Hemp/CBD products get me high?

Although hemp is related to marijuana, and is in the Cannabis Sativa family, it has no drug or psychoactive properties and will not get you high. Our Hemp Seed, EMERA, and CBD Daily products are derived from hemp and contain no THC. We provide third party testing for our CBD related products to ensure accuracy and potency. Please feel free to review our testing results: click here for CBD Daily and click here for EMERA. 

Will your Hemp/CBD products show up on a drug test?

Our Hemp Seed, EMERA, and CBD products are drug free and contain no THC. Therefore, they will not show up on a drug test.

What does it mean that certain products are edible?

Edible products are meant for novelty use only and will leave a hint of flavor on your skin, with no taste of lotion or oil. Edible products are not for complete ingestion.

Can I find Earthly Body product in a local salon/store?

Yes! Please visit the salon/store locators on our brand sites to locate businesses near you that carry Earthly Body products. Can’t find a salon/store near you? Our full product line is available for purchase here on our website.

Do you have any coupon codes or sales going on?

Subscribing to our email mailing list is the best way to be the first to know if and when promotions and sales are happening. You can subscribe by clicking here or signing up on our home page.

Can you send me free samples?

Unfortunately, due to a limited supply, we do not send out samples unless they accompany an order. If you place an order with us on the website or over the phone, you are welcome to ask for samples and we’d be happy to send you some with your order. **Please be aware that samples sent with orders are subject to change based on availability. **

I’m interested in setting up a wholesale account, who do I contact?

Thank you for your interest in our products! Please visit the following Wholesale Inquiry page of each brand and we will get back to you about our wholesale opportunities.

CBD Daily Products

Marrakesh Hair Care

Hemp Seed Body Care

EMERA CBD Hair Care

– Payment Questions –

What is your return/refund policy?

WE CURRENTLY ONLY SHIP ORDERS TO THE UNITED STATES

Return or exchange an item – our 100% money back guarantee

• If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 14 days of receipt.
• Goods will only be accepted for return if they are received within 14 days of delivery, unless we have notified you otherwise.
• Earthly Body will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Earthly Body re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re- sellers to ensure you receive Earthly Body’s full product guarantee/warranty.

How to Return your Items via Mail:
Please DO NOT send your returned items back before contacting us first.

• Please call (818-993-3880) or email us at customerservice@earthlybody.com to initiate return BEFORE mailing your items so that our customer service representatives can assist you with your return.
• Returned items should be unused and must be returned in original packaging.
• We can only accept returns with valid proof of purchase.
• – You must include a printed copy of the receipt as proof of purchase.
• -If you do not have your original receipt, you can provide the customer service representative with your order number so that they can locate a copy of your receipt.
• We cannot accept returns on items that are not purchased directly from our website or via our phone order number.
• – Items purchased from a retail location must be returned to the original place of purchase to determine return eligibility.
• – We are not affiliated with Amazon, Ebay, Walmart.com, etc. For this reason, we cannot accept returns from Amazon.com or other 3rd party vendors.
• Once your return or exchange meets all the above requirements, please mail your items back to our warehouse.
• – The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• – Additionally, the cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
• Once your items reach our warehouse, you will be refunded, excluding the original delivery charge.
• Alternatively, if preferred, we will exchange the item.

Is payment on your website secure?

We process our internet and phone orders through Authorize.net, so rest assured that it is 100% safe and secure.

When does my card get charged?

Your card will be charged once your order is placed, prior to your order shipping. You should receive an order confirmation via email immediately after your order is placed.

My coupon code isn’t working, what do I do?

If you are having issues with coupon codes not working, please email us at customerservice@earthlybody.com to figure out the issue. 

Help! I think my order failed and my credit card was declined. What happened?

If your credit card declined, it might be because whatever address you typed in the “Billing Address” field during checkout might not match whatever Billing Address you have on file with your credit card company. The Billing Address that you use has to match the Billing Address on your credit card statement or our payment gateway won’t accept the charge.

Do you sell your products on amazon.com, ebay.com, walmart.com, or any other third-party vendors?

Hemp Seed Body Care will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Hemp Seed Body Care re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re-sellers to ensure you receive Hemp Seed Body Care’s full product guarantee/warranty.

Sorry, we cannot accept returns from Amazon.com or other 3rd party vendors.

I purchased from a third-party seller, can I return the product to you if something goes wrong?

Marrakesh will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Marrakesh re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re-sellers to ensure you receive Marrakesh’s full product guarantee/warranty.

– Product-Specific Inquiries –

We’re here to help!

For specific inquires on products or our individual brands, please visit the FAQ pages for each brand below:

CBD Daily Products

Hemp Seed Body Care

Marrakesh Hair Care

EMERA CBD Hair Care

Fleurtiva Hemp Drop

If you do not see an answer to your questions in our FAQs, please feel free to contact us at info@earthlybody.com and we would be more than happy to help you.