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Customer Service

Frequently Asked Questions

- General Inquiries -

All Earthly Body products are made from natural ingredients. We don’t use mineral oil, dyes, sulfates, propylene glycol, phthalates or parabens.

All of our Hemp Seed products are 100% vegan and cruelty-free. We are on PETA’s “No Test List” and Leaping Bunny certified.

Some of our products are gluten-free, but not all.

The following products ARE gluten free:

Hemp Seed Body Care

  1. 3-in-1 Massage Candle (all fragrances)
  2. Moisturizing Oil Spray (all fragrances)
  3. Body Mist (all fragrances)
  4. Lip Balm (all fragrances)
  5. Hand & Body Lotion (all fragrances)
  6. Massage & Body Oil (all fragrances)
  7. Massage Lotion (all fragrances)
  8. Skin Butter (all fragrances)
  9. Hemp Seed Leave-In Conditioner & Detangler
  10. Edible Massage Candle (all flavors)
  11. Edible Massage Oil (all flavors)
  12. Waterslide
  13. Love Button

Miracle Oil

  1. Miracle Oil
  2. Miracle Oil On-the-Go Spray
  3. Miracle Oil Tea Tree Skin Creme

The following products ARE NOT gluten-free:

Hemp Seed Body Care

  1. Bath & Shower Gel (all fragrances)
  2. Shave Cream
  3. Hemp Seed Shampoo
  4. Hemp Seed Conditioner

Miracle Oil

  1. Miracle Oil Tea Tree Shampoo
  2. Miracle Oil Tea Tree Conditioner
  3. Miracle Oil Tea Tree Shave Cream

 

Yes, our fragrances are derived from natural resources, however they are modified to make sure they are skin safe.

Yes, we manufacture all of our own products at our factory in Los Angeles, California. 

Although hemp is related to marijuana, and is in the Cannabis Sativa family, it has no drug or psychoactive properties and will not get you high. Our Hemp Seed, EMERA, and CBD Daily products are derived from hemp and contain no THC. We provide third party testing for our CBD related products to ensure accuracy and potency. Please feel free to review our testing results: click here for CBD Daily and click here for EMERA. 

Our Hemp Seed, EMERA, and CBD products are drug free and contain no THC. Therefore, they will not show up on a drug test.

Edible products are meant for novelty use only and will leave a hint of flavor on your skin, with no taste of lotion or oil. Edible products are not for complete ingestion.

Yes! Please visit the salon/store locators on our brand sites to locate businesses near you that carry Earthly Body products. Can’t find a salon/store near you? Our full product line is available for purchase here on our website.

Subscribing to our email mailing list is the best way to be the first to know if and when promotions and sales are happening. You can subscribe by clicking here or signing up on our home page.

Unfortunately, due to a limited supply, we do not send out samples unless they accompany an order. If you place an order with us on the website or over the phone, you are welcome to ask for samples and we’d be happy to send you some with your order. **Please be aware that samples sent with orders are subject to change based on availability. **

Thank you for your interest in our products! Please visit the following Wholesale Inquiry page of each brand and we will get back to you about our wholesale opportunities.

CBD Daily Products

Marrakesh Hair Care

Hemp Seed Body Care

EMERA CBD Hair Care

- Payment Questions -

WE CURRENTLY ONLY SHIP ORDERS TO THE UNITED STATES

Return or exchange an item – our 100% money back guarantee

  • If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 14 days of receipt.
  • Goods will only be accepted for return if they are received within 14 days of delivery, unless we have notified you otherwise.
  • Earthly Body will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Earthly Body re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re- sellers to ensure you receive Earthly Body’s full product guarantee/warranty.

How to Return your Items via Mail:
Please DO NOT send your returned items back before contacting us first.

  • Please call (818-993-3880) or email us at info@earthlybody.com to initiate return BEFORE mailing your items so that our customer service representatives can assist you with your return.
  • Returned items should be unused and must be returned in original packaging.
  • We can only accept returns with valid proof of purchase.
  • – You must include a printed copy of the receipt as proof of purchase.
  • -If you do not have your original receipt, you can provide the customer service representative with your order number so that they can locate a copy of your receipt.
  • We cannot accept returns on items that are not purchased directly from our website or via our phone order number.
  • – Items purchased from a retail location must be returned to the original place of purchase to determine return eligibility.
  • – We are not affiliated with Amazon, Ebay, Walmart.com, etc. For this reason, we cannot accept returns from Amazon.com or other 3rd party vendors.
  • Once your return or exchange meets all the above requirements, please mail your items back to our warehouse.
  • – The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • – Additionally, the cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
  • Once your items reach our warehouse, you will be refunded, excluding the original delivery charge.
  • Alternatively, if preferred, we will exchange the item.

We process our internet and phone orders through Authorize.net, so rest assured that it is 100% safe and secure.

Your card will be charged once your order is placed, prior to your order shipping. You should receive an order confirmation via email immediately after your order is placed.

If your credit card declined, it might be because whatever address you typed in the “Billing Address” field during checkout might not match whatever Billing Address you have on file with your credit card company. The Billing Address that you use has to match the Billing Address on your credit card statement or our payment gateway won’t accept the charge.

Hemp Seed Body Care will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Hemp Seed Body Care re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re-sellers to ensure you receive Hemp Seed Body Care’s full product guarantee/warranty.

Sorry, we cannot accept returns from Amazon.com or other 3rd party vendors.

Marrakesh will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Marrakesh re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re-sellers to ensure you receive Marrakesh’s full product guarantee/warranty.

- Product-Specific Inquiries -

For specific inquires on products or our individual brands, please visit the FAQ pages for each brand below:

CBD Daily Products

Hemp Seed Body Care

Marrakesh Hair Care

EMERA CBD Hair Care

Fleurtiva Hemp Drop

If you do not see an answer to your questions in our FAQs, please feel free to contact us at info@earthlybody.com and we would be more than happy to help you.

Contact Us

Call

1-877-324-4367 (1-877-EB4-HEMP)

Email

info@earthlybody.com

Visit

21900 Plummer St, Chatsworth, CA 91311
Open Mon. – Fri., 8:30 AM -4:30 PM PST

FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.
Third Party Testing: CBD Daily Products | EMERA CBD Hair Care
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